Aria Platform Terms of Use
Version 2026.05.1 — en-US
Draft for legal review. This document is an operational baseline for Aria and must be reviewed by qualified counsel before publication to the public, customers, employees or contractors.
1. Identification and scope
These Terms govern access to and use of the Aria platform, including website, admin console, APIs, mobile app, field modules, integrations, transactional communications and related Aria platform services. On the mobile app, new user registration is generally intended for service providers and follows the platform onboarding flow (identification, biometrics and documentation according to active modules and policies), without prejudice to invitations, affiliations or accounts created or managed by enterprise tenants. Subscription or continued use indicates acknowledgement and agreement to these Terms, supplementary policies and any commercial terms accepted by the Customer.
2. Key definitions
Aria: the platform provider. Customer or Tenant: a legal entity or business account that manages users, technicians, assets, work orders and data. User: a person authorized by the Customer. Contractor: a professional invited, registered or affiliated with a tenant. Service-provider account (app): a profile created in the mobile app to execute work orders and use field modules, subject to these Terms, the Privacy Policy and specific notices (e.g. geolocation, biometrics, KYC). Customer Data: content, documents, records, photos, checklists, operational data and information entered or generated through the platform.
3. Account, credentials and eligibility
The Customer must provide accurate information, keep credentials secure, assign appropriate access profiles and remove users who should no longer access the platform. Actions taken with valid credentials will be attributed to the corresponding account, except where exclusive fault of Aria is proven.
Anyone registering in the app as a service provider must provide a valid CPF (Brazilian individual taxpayer registry ID) that is unique across the platform; uploading a photo ID during onboarding may be optional, depending on the product, without prejudice to other identity, security or anti-fraud checks. Using a third party’s CPF or identity without authorisation and a compatible legal basis is prohibited.
4. Services and modules
Aria may offer modules for asset management, inventory, documents, checklists, work orders, location, time tracking, biometrics, AI, reports, integrations, ratings, notifications and billing. Modules may depend on the subscribed plan, permissions, technical limits, third-party availability or tenant configuration.
5. Plans, limits and changes
Plans may include limits on users, technicians, assets, storage, AI calls, maps, routines, templates, integrations and support. Aria may change future plans, preserve contracted conditions for the current cycle where applicable, and notify material changes with reasonable advance notice.
6. Customer obligations
The Customer is responsible for obtaining legal bases, notices and authorizations needed to process data about its users, employees, contractors and end customers; configuring data collection policies; reviewing legal documents; and using the platform in compliance with labour, civil, consumer, sectoral and data protection laws.
7. Acceptable use
You must not use the platform for unlawful purposes, violate third-party rights, bypass limits, introduce malware, attempt unauthorized access, engage in improper reverse engineering, collect data without a legal basis, use AI for discriminatory decisions, or upload illegal, offensive content or trade secrets of third parties.
8. Data, ownership and operational licence
Customer Data remains owned by the Customer or the respective data subjects. The Customer grants Aria a limited licence to host, process, transmit, display, analyse and protect such data solely to operate, maintain, audit, improve and support the contracted services.
9. Integrations and third parties
The platform may integrate cloud, maps, email, push, storage, AI, biometrics, payments, e-signature and external APIs. Aria is not liable for unavailability, changes or failures of third parties outside its reasonable control, without prejudice to contractually available mitigation.
10. Security and availability
Aria implements technical and organisational measures proportionate to risk and may perform maintenance, updates and preventive blocks. The Customer must govern devices, networks, users and permissions appropriately.
11. Suspension and termination
Aria may suspend access for non-payment, security risk, abuse, legal order, breach of these Terms or to protect the platform. After termination, data may be exported, retained or deleted according to contract, law and the Data Retention Policy.
12. Limitation of liability
To the fullest extent permitted by law, Aria’s total liability is limited to amounts paid by the Customer in the 12 months preceding the event, except for wilful misconduct, intentional breach, non-waivable legal duties or specific contractual provisions.
13. Governing law and venue
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of São Paulo/SP are elected, unless a specific agreement or mandatory law provides otherwise.
Legal & privacy contact: dpo@lansolver.com